• Refund policy

Refund policy

Return Policy

Date Effective: October 10, 2026

At Alzaire, we want you to feel confident with every purchase. If something isn’t right, we’ll make it right.

Damaged on Arrival
Please inspect your order when it arrives. If your item arrives damaged, contact us within 30 days of delivery with photos of the item and the box.

  • Damage that doesn’t affect use (for example, a small scratch or dent): we’ll offer a partial refund.
  • Damage that makes the item unusable: we’ll send a free replacement. In most cases, you won’t need to send the damaged item back.

Defective or Missing Parts
If a part is missing, or the item has a manufacturing defect (including built-in outlets or USB ports that don’t work under normal use), contact us within 30 days of delivery. We’ll send replacement parts or a replacement item at no cost.

Change of Mind
Changed your mind? You can return an item within 30 days of delivery if it is:

  • Unopened and in its original packaging
  • Unused and in resaleable condition

The cost of return shipping is the customer’s responsibility and will be deducted from your refund. Because our products are large, return shipping costs vary by item. Items that have been opened, assembled, or used can’t be returned for change of mind.

Lost or Missing Packages
If tracking shows your order as delivered but you haven’t received it, contact us within 30 days of delivery. We’ll open an investigation with the carrier, and the carrier’s delivery record will guide how we resolve it. If a package is confirmed lost in transit, we’ll send a replacement or issue a full refund.

Returns Are Not Accepted For

  • Accidental damage after delivery
  • Damage caused by misuse, improper assembly, or improper handling
  • Normal wear and tear
  • Change-of-mind returns on opened, assembled, or used items

How to Request a Return or Report a Problem
Contact us at contact@shopalzaire.com with:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the item, and of the box if it was damaged in shipping

Once your request is approved, we’ll send you a return label and instructions. Please don’t ship anything back without contacting us first. Returns sent without approval, or to the wrong address, can’t be accepted.

Refunds
Approved refunds go back to your original payment method within 5–10 business days after the returned item is received and inspected. Partial refunds and refunds for lost packages are issued once the claim is approved.

We’re committed to making sure every customer has a smooth and reliable experience with Alzaire.